Privacy Policy
Last updated: 31 July 2026
- 1. Information we collect
- 2. How we use your information
- 3. Our legal basis for processing
- 4. Sharing with third parties
- 5. Cookies
- 6. Data retention
- 7. Security
- 8. Your rights
- 9. Children's privacy
- 10. Changes to this policy
- 11. Contact us
1. Information we collect
We collect personal information when you interact with our website, our online store at store.capewatertech.capetown, or our forms:
Contact & quote requests
- Name, email address, phone number, and any details you include in a message (e.g. via our Contact page or the "Find an installer" / "Product guide" requests on the homepage).
Newsletter & tech library subscriptions
- Name and email address when you subscribe or register for gated technical resources.
Online store & orders
- Name, email, phone number, delivery address, and order details when you place an order.
- Payment details are collected and processed directly by our payment gateway — we do not store your card details on our servers.
- An account login/password if you register a customer account on the store.
Automatically collected information
- IP address, browser/device type, pages visited, and access timestamps, for security logging and basic analytics.
2. How we use your information
- To process and deliver orders, including sharing necessary details with our courier partner for delivery.
- To respond to quote requests, installer requests, and general enquiries.
- To send the technical resources, product guides, or newsletters you specifically requested.
- To maintain the security of our website and store, and to detect fraud or abuse.
- To meet legal, tax, and accounting obligations.
We do not sell your personal information to third parties.
3. Our legal basis for processing
Under POPIA, we process your personal information on one or more of the following bases: your consent (e.g. subscribing to a newsletter), performance of a contract (e.g. fulfilling an order), and our legitimate business interests (e.g. responding to an enquiry you initiated, keeping our systems secure).
6. Data retention
We retain personal information only for as long as necessary for the purposes described in this policy, or as required by law (for example, financial records are typically retained for the period required by South African tax legislation). Newsletter and tech-library subscriber details are kept until you unsubscribe or request deletion.
7. Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access, including restricted access to systems storing customer data and secure transmission of payment information via our payment gateway. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of your personal information, subject to any legal obligation we have to retain it.
- Object to processing of your information, or withdraw consent (e.g. unsubscribe from a newsletter at any time).
- Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled: inforegulator.org.za.
To exercise any of these rights, contact us using the details below.
9. Children's privacy
Our website and store are intended for business and household customers and are not directed at children. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect the most recent revision.
11. Contact us
If you have any questions about this policy, or wish to exercise any of your rights, please contact us:
- Via our Contact page
- Email: support@capewatertech.capetown
- Location: Cape Town, South Africa